Our style is one of collaboration, open communication and transparency throughout the installation process. We have a 100% hit rate with successful installations ie on time and a smooth transition at Go Live. Full support is provided to our customers immediately post Go Live and ongoing as required.
Immulab provides the highest standard of training for operators, be it as a super-user or as a general operator. Training programs are custom designed in conjunction with each customer to meet and exceed their needs. Programmes are delivered to ensure all users in attendance are well equipped in routine operations and maintenance.
Analysers are serviced to the highest standards to ensure quality results – measured by direct call backs ( or the lack of), customer feedback and preventable indirect call backs. Immulab engineers have all worked in blood banks and know and understand the importance of quality results for the safety and care of our patients.
We’re contactable and available 24/7 on-site for urgent repairs. Calls to our toll free helpline are answered promptly by our local Immulab Scientific Applications and Service team. That’s right, the friendly team who fixes your analysers and knows them well will be on the other end of that phone call!
Consulting & Advice
Immulab has a dedicated team of specialists that can offer 24/7 support with product, system and application related services. We are passionate about providing technical and educational resources and developing strategies to enhance your blood bank’s performance.